Multi-Touch Attribution | JayOh

Multi-Touch Attribution · Built in HubSpot

Your marketing is working.
You just can't prove it yet.

Most B2B teams know pipeline is growing — but can't answer the question that matters: which channels and campaigns are actually driving revenue? We build the system that answers that. Inside HubSpot. No third-party tools.

Diagnose my attribution

The Diagnosis

First-touch and last-touch are lying to you.

HubSpot's native attribution gives you fragments — credit for the first hand-raise, or the last form fill. Everything in between is invisible. That's where most pipelines break.

what most teams have →

Without multi-touch

  • Credit goes to the first OR last interaction — never both, never the middle
  • No visibility into the mid-funnel touches that warmed the deal
  • Revenue can't be tied back to specific campaigns or channels
  • "What's working?" gets answered with gut feel and louder voices
  • Budget decisions made on incomplete data — and re-litigated every quarter
← what we build

With JayOh multi-touch

  • Every meaningful interaction is logged as its own touchpoint record
  • Full journey visibility — first visit to closed-won, nothing skipped
  • Revenue and pipeline tied to channels, campaigns, and assets
  • "What's working?" answered with real attribution data, not opinions
  • Budget shifts backed by evidence the board will actually trust

The Architecture

Four layers. One system of record.

A custom attribution engine wired directly into your HubSpot instance. No third-party tools. No data warehouse. No silos to maintain.

01

Channel mapping

Your marketing universe — every channel, sub-channel, and campaign — mapped into a structured taxonomy unique to your business.

Foundation
02

Enhanced sources

Custom fields that capture both the original acquisition channel and the most recent engagement — first-touch AND last-touch, in one system.

Data Layer
03

Touchpoint engine

Every meaningful interaction creates a touchpoint record — automatically. A living log of every touch in the buyer journey.

Core Engine
04

Revenue reporting

Attribution dashboards that connect touchpoints to pipeline and revenue. See which channels and campaigns are actually creating customers.

Output

See It Wired Up

A real buyer journey — every touch captured.

Click through the touchpoints. This is what your CRM should be tracking — and what most never do.

Contact Record

Sarah Chen · VP Marketing, Acme Corp

Lifecycle: Subscriber
Organic Search
Google
"hubspot attribution setup"
Touch #1 of 5
Subscriber
Original Source
First known interaction — sets Original Source, opens the journey.

Live in HubSpot

This is what it looks like in your CRM.

Not a slide. Not a dashboard bolted on top. Every touchpoint becomes a record your team can already filter, sort, and report on — in the contact view, in the touchpoint table, everywhere.

HubSpot Marketing Touchpoints table — Source, Source Drill Down 1 and 2, Touchpoint number, Current Lifecycle Stage, and Marketing Touchpoint → Contacts columns. Rows: Event / December Tech Event / Attended / 4 / SQL. Paid Social / LinkedIn / JayOh Campaign #1 / 3 / MQL. Paid Search / Google / unknown keywords / 2 / Lead. Partner Referral / Connectwise / Partner Email / 1 / Lead.
VIEW 01 Marketing Touchpoints · Custom Object Table
↑ filterable, sortable, exportable

On the contact record

Every touch, in the place your team already lives.

Marketing Touchpoints render directly on the contact record — same panel as Deals, Companies, and Tickets. No new app to learn. No extra tab to remember.

  • Source + drilldowns on every touchpoint — Channel, Sub-Channel, and Campaign captured natively.
  • Chronological log of every meaningful interaction — events, ads, content, referrals, conversions.
  • Associated to contacts, deals, and companies — so attribution flows downstream into pipeline and revenue reports.
  • Reportable like any HubSpot object — build dashboards, filters, and workflows on top of the data.
HubSpot contact sidebar card titled 'Marketing Touchpoints (4)' with three example touchpoints: Event (December Tech Event / Attended), Partner Referral (Connectwise / Partner Email), and Paid Social (LinkedIn / JayOh Campaign #1). A 'View all associated Marketing Touchpoints' link sits below.
VIEW 02 Contact Sidebar · Associated Touchpoints

The Approach

Custom touchpoints vs. HubSpot Campaigns.

HubSpot Campaigns are great for organizing assets around a single launch. Touchpoints are built for measuring the full journey across dozens of channels and campaigns — automatically, in a single consistent format.

VS

HubSpot Campaigns

Great for organizing.

Built to link emails, landing pages, and ads to a single launch. Works well at launch-scale — breaks down when you're measuring dozens of campaigns in parallel.

  • Requires manual campaign records for each launch and channel
  • Two Google Ads campaigns + three platforms with five each = dozens of records to maintain
  • Optimized for asset grouping, not journey measurement
  • Answers the question: "did this launch land?"

JayOh Touchpoints

Built for measuring.

HubSpot's tracking code already captures source, medium, and UTM data on arrival. We take it from there — writing a touchpoint to the contact automatically. List imports fire the same workflow. Same system, every channel.

  • Auto-created from UTM data — paid click, organic, partner referral, no manual setup
  • Import workflows fire on event & partner list uploads — same record format
  • Single consistent shape across channels — reportable, filterable, sortable
  • Answers the question: "what's actually driving revenue?"
both can coexist —

The touchpoint layer is what makes attribution actually reportable at scale. Campaigns stay for what they're good at; touchpoints do the measuring.

What You Get

Answers. Not just more data.

The system is the engine. These are the outcomes it drives.

← the big one 01 / Channel ROI

Channel-level ROI

See exactly which channels generate pipeline and revenue — not just leads. Make budget decisions with conviction.

02 / Visibility

Full journey visibility

Every touchpoint in a contact's path from first visit to closed-won. No more blind spots between marketing and sales.

03 / Campaigns

Campaign performance

Drill into which specific campaigns, assets, and content pieces actually influenced deals — not just who clicked first.

04 / Reporting

Board-ready reporting

Attribution dashboards executives and investors trust. No more "we think organic is working." Show the receipts.

05 / Native

Native to HubSpot

No third-party tools. No data warehouse. Everything lives inside the CRM where your team already works.

06 / Scales

Scales with you

New channels, new campaigns, new touch types — the system adapts. Built for teams that are growing, not standing still.

How We Deliver

Four phases. Fully managed.

We handle the architecture, the build, the QA, and the training. You get a working system — and a team that knows how to use it.

01

Discovery

Map your channels, define your taxonomy, align on what "attribution" actually means for your business.

02

Build

Custom fields, workflows, custom objects, and automation — engineered inside your HubSpot instance.

03

Test & QA

Rigorous testing across acquisition paths, re-enrollment logic, and edge cases — before anything goes live.

04

Launch & train

Deploy to production, build dashboards, and train your team to interpret and act on the data.

Ready When You Are

Find out what's actually working.

Let's build the attribution system your growth team deserves — and your CFO will quote back to you.

Book a Discovery Call
typically scoped in one sprint · no long-term commitment