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Interactive walkthrough · Play C-04

Watch the Closed-Won Handoff Brief get written inside HubSpot

Click through how a custom HubSpot agent writes an onboarding brief the moment a deal closes: goals, what they bought, stakeholders, risks and the details the rep still owes.

6 steps~3 minutesUse ← → keys

Click the numbered orange boxes in the guide to jump to each part of the screen. Illustrative mockup with fictional data.

How the Closed-Won Handoff Brief play works

Closed-Won Handoff Brief is a custom HubSpot agent (Agent Builder) that a Closed won workflow runs with the Run agent action (beta). It reads deal properties, line items, notes, calls and emails, writes an onboarding brief and turns missing details into a task for the rep.

The problem

Sales-to-CS handoffs lose context, and customers repeat themselves at kickoff.

How the play runs

  1. A workflow on Closed won runs the agent (Run agent, beta)
  2. The agent reads properties, line items, notes, calls and emails
  3. It writes the onboarding brief; missing details become a task for the rep

What JayOh builds

The custom agent in Agent Builder (JayOh build), a brief template, the Closed won and property-change workflows, and the Slack notification to the CSM.

What we measure

  • Time to first value
  • Handoff completeness
  • Early CSAT

Guardrail

It supplements the rep's handoff. It does not replace it.
HubSpot agentCustom agent (Agent Builder)
TeamCustomer Success, Sales
Timeline2-week quick win
TriggerWorkflow: Closed won → Run agent (beta)
HubSpot Credits1 per agent action unit

Closed-Won Handoff Brief FAQ

What goes into a closed-won handoff brief?

The customer's goals in their own words, what they bought, key stakeholders and their roles, risks raised during the sale, and any missing details.

Where does the agent get its information?

From the deal and company records, line items, notes, call transcripts and emails already in HubSpot.

What happens when details are missing?

The workflow creates a task for the rep instead of guessing. When the rep fills in the properties, a second workflow re-runs the agent and the brief updates.

Does this replace the sales-to-CS handoff meeting?

No. It makes that meeting shorter and better, because the CSM arrives with context.

Related plays

Want onboarding to start where sales left off?

We build the brief agent, template and trigger in two weeks and measure handoff completeness before and after.