Click through how the HubSpot Knowledge Base Agent (beta) turns gaps in your closed tickets into drafted articles, flags stale ones and feeds a weekly gap review. JayOh adds the questions the Customer Agent hands off to the same review.
Click the numbered orange boxes in the guide to jump to each part of the screen. Illustrative mockup with fictional data.
Self-Filling Knowledge Base uses the HubSpot Knowledge Base Agent (beta, Service Hub Pro/Enterprise) to mine closed tickets for gaps, draft new articles and edits for approval, and raise the Customer Agent's resolution rate every week.
Knowledge bases go stale, and the support agent is only as good as the knowledge behind it. The same unanswered questions come back every week.
Knowledge Base Agent setup, a handoff-topic feed from the Customer Agent (JayOh build), an approval workflow and a weekly review cadence.
A HubSpot AI agent in Agent Hub, in beta for Service Hub Pro and Enterprise. It mines closed tickets for gaps in your knowledge base, drafts new articles (200 HubSpot Credits each) and suggests edits to existing ones at no credit cost. You find it under Service > Knowledge Base > Suggestions.
It shouldn't. We set it up so every draft and edit needs approval, because a wrong article becomes a wrong answer at scale.
The Customer Agent answers from your knowledge base. Each gap closed is a question it can now resolve instead of handing off.
About 20 minutes. Drafts arrive with sources, so reviewers approve or edit instead of writing from scratch.
We set up the gap report, approval flow and weekly review, and baseline your resolution rate first.
We engineer growth systems. JayOh builds the RevOps architecture, GTM execution and data infrastructure that turn messy revenue operations into predictable pipeline for B2B SaaS and PE-backed teams.
